Frequently Asked Questions
FAQ
A. We have a provider “on-call” after our office is closed to take care of your after-hours urgent medical needs. No refills on medications will be done after hours.
A. Yes. We have our own Radiology Suite within our office.
A. We accept most major insurance plans, along with Medicare. We do not accept Medicaid. We also accept cash, checks, and credit cards.
A. Fees vary based on the treatment, but we offer a discount plan to our cash-paying clients. Ask us about our Direct Primary Care plan or visit the website at www.vickerydirectcare.com. Of course, payment is expected in full at the time of service.
A. We have a provider “on-call” after our office is closed to take care of your after-hours urgent medical needs. All non-urgent issues will need an appointment with our providers. No medication refills or prescribing of pain medications will be done after hours.
A. Everyone’s co-pay is different depending on your insurance plan. If your insurance card specifies a co-pay, we will collect that amount at the time of your visit. We do require a credit card to be left on file for any remaining balance on your account. Sometimes there is a co-insurance or deductible to be collected. We will call you after your insurance has paid their portion and notify you of the amount to be charged to your credit card.
A. Dr. Orris is a Board-certified in emergency medicine and a trained family physician. We also have a well-trained and qualified certified Family Nurse Practitioner.
A: No. Our providers work from schedules, so please call for an appointment. Same-day appointments are usually available.
A: All fees that are the patient's responsibility are due at the time of service.
A. No. We only bill our contracted healthcare plans. We will provide you with a copy of your charges so you can submit your claim to your healthcare plan.
A: No. Blood pressure assessment in our office requires an appointment with your doctor. We suggest as an alternative going to the fire department or a grocery store/pharmacy if an appointment is not needed.
A: To see the bios & resumes of our providers on our website, click here.
A: It depends on your insurance plan. If your plan requires a written referral, please make an appointment with your provider to evaluate the problem first. A family medicine physician is knowledgeable in all organ systems and diseases and will be able to determine whether further treatment by a specialist is needed.
A. Patients are seen by appointment only, but same-day appointments are available. Urgent appointments will be scheduled based on the type and severity of the problem. If you have a real medical emergency, call 911.
A. Yes, we can draw your blood in our office, and we will have your results in 7-10 business days, or you can take a prescription to the lab of your choice to have it drawn.
A. Patients are typically notified of test results by a phone call from one of our nurses, and they can also be accessed through the patient portal after the Doctor has reviewed them.
A. Your pharmacy can fax a refill request to our office at 770-205-5519. We do require 24 to 48 hours for a response. We are not able to refill prescriptions the same day, so we ask that you plan ahead. Please also keep in mind that some medication refills require patients to be seen before we can refill the medication. We apologize for the inconvenience.
A: We do not bill 3rd parties or take liens such as billing car insurance companies for motor vehicle accidents. We will charge the patient's primary and secondary health insurance company only. All other fees are due at the time of service.
A: You can be seen by your doctor for any condition but we do not complete or file any Workman's Comp forms/paperwork. If you feel you have a work-related injury and would like to process a Workman’s Comp claim, we suggest you go to Urgent Care or find out from your employer what clinic will handle your Workman's Comp claims.
A. Patients are typically notified of test results by a phone call from one of our nurses, and they can also be accessed through the patient portal after the Doctor has reviewed them.
A: No. Procedures to treat leg veins are now minimally invasive and do not require any downtime. You can resume normal activities right after your procedure. We just as that you do not do any running or heavy weight lifting for a few days.
A: If you have a life-threatening emergency, you should dial 911. If you have an urgent need and need to speak with a Provider, you should call our office number at 770-205-5518, and you will be directed to the appropriate number for our answering service. The answering service will contact the provider on call who will return your call and address your concern.
